HOW THIS AGREEMENT APPLIES TO YOU

This agreement ("user agreement") incorporates the terms of services for Glovve Portal LLP and its affiliate entities (“glovve.com, GlovveCorp”) to provide services to the person (s) ("the User") intending to purchase or inquiring for any products and/ or services of Glovve.com by using Glovve.com's websites or using any other customer interface channels of Glovve.com which includes its sales persons, offices, call centers, advertisements, information campaigns, etc.

Both the User and Glovve.com are individually referred as 'party' to the agreement and collective referred to as 'parties'.

WHAT IS YOUR RESPONSIBILITY AND UNDERSTANDING OF THIS AGREEMENT

The Users availing services from Glovve.com shall be deemed to have read, understood and expressly accepted the terms of services of this agreement, which shall govern the desired transaction or provision of such services by Glovve.com for all purposes, and shall be binding on the User.

Glovve.com reserves the right, in its sole discretion, to terminate the access to any or all Glovve.com websites, or its other sales channels, and the related services, or any portion thereof at any time, without notice, for general maintenance or any reason what so ever.

All services to do with moving household items, pets, vehicles, musical instruments, etc, will be provided by exclusive, Glovve Rated & Certified, third-party move partners on Glovve.com.

In addition to this Agreement, there are certain terms of service (TOS) specific to the services rendered/ products provided by Glovve.com like HR Relocation software. Such TOS will be provided/ updated by Glovve.com which shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. The User shall be required to read and accept the relevant TOS for the service/ product availed by the User.

Additionally, the Service Provider/ Move Partner itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (moving of household items, pets, vehicles, etc). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms of services set forth in a Service Providers' fare rules, contract of carriage or other rules.

Glovve.com's Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail Glovve.com's Services.

In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any other Glovve.com document, then these terms shall control.

HOW DO YOU AUTHORIZE 3RD PARTY ACCOUNTS FOR INFORMATION RETRIEVAL

By using the Account Access service in Glovve.com's websites, the User authorizes Glovve.com and its partners to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information

While registering, the User will choose a password and is responsible for maintaining the confidentiality of the password and the account.

The User is fully responsible for all activities that occur while using their password or account. It is the duty of the User to notify Glovve.com immediately in writing of any unauthorized use of their password or account or any other breach of security. Glovve.com will not be liable for any loss that may be incurred by the User as a result of unauthorized use of his password or account, either with or without his knowledge. The User shall not use anyone else's password at any time

HOW DO YOU PAY FEES AND CHARGES

Glovve.com reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. Glovve.com further reserves the right to alter any and all fees from time to time, without notice.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.

In case, there is a short charging by Glovve.com for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.

Any increase in the price charged by Company on account of change in rate of taxes or imposition of new taxes by Government shall have to be borne by customer.

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. Glovve.com is not under any obligation to make another move booking in lieu of, or to compensate/ replace the unconfirmed move bookings. All subsequent further move bookings will be treated as new transactions with no reference to the earlier unconfirmed move reservation.

The User shall request Glovve.com for any refunds against the unutilized or 'no show' move booking for any reasons within 90 days from the date of the move. Any applicable refunds would accordingly be processed as per the defined policies of Move Partners and Glovve.com as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or 'no show' air or hotel booking shall be deemed to have been forfeited.

Glovve.com reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. Glovve.com further reserves the right to alter any and all fees from time to time, without notice.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.

In case, there is a short charging by Glovve.com for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.

Any increase in the price charged by Company on account of change in rate of taxes or imposition of new taxes by Government shall have to be borne by customer.

In the rare possibilities of the reservation/ move booking not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. Glovve.com is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed move bookings. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.

The User shall request Glovve.com for any refunds against the unutilized or 'no show' move booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and Glovve.com as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or 'no show' air or hotel booking shall be deemed to have been forfeited.

HOW IS YOUR CONFIDENTIALITY PROTECTED

Any information which is specifically mentioned by Glovve.com as Confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.

HOW WILL WE USE YOUR MOBILE NUMBER

Glovve.com may send move booking confirmation, move itinerary information, move cancellation, move payment confirmation, move refund status, move schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of booking;

Glovve.com may also contact the User by voice call, SMS, or email in case the User couldn’t or hasn’t concluded the move booking, for any reason what so ever, to know the preference of the User for concluding the booking and also to help the User for the same.

The User hereby unconditionally consents that such communications via SMS and/ or voice call by Glovve.com is (a) upon the request and authorization of the User, (b) ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.

The User will indemnify Glovve.com against all types of losses and damages incurred by Glovve.com due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant raised by the User on Glovve.com with respect to the intimations mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.

WHAT IS YOUR RESPONSIBILITY

Glovve.com is responsible only for the move transactions that are done by the User through Glovve.com. Glovve.com will not be responsible for screening, censoring or otherwise controlling transactions, including whether the transaction is legal and valid as per the laws of the land of the User.

The User warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The User further warrants that they will comply with all applicable laws and regulations regarding use of the services with respect to the jurisdiction concerned for each transaction.

The User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from availing the Services under the laws of India or other applicable law.

WE DO NOT ENDORSE ADVERTISERS, PARTNERS ON GLOVVE OR LINKED WEBSITES

Glovve.com is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages. Glovve.com does not endorse any advertiser on its web pages in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

The linked sites are not under the control of Glovve.com and Glovve.com is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Glovve.com is providing these links to the Users only as a convenience and the inclusion of any link does not imply endorsement of the site by Glovve.com.

INSURANCE IS YOUR RESPONSIBILITY

Unless explicitly provided by Glovve.com in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation/option of the user and Glovve.com doesn't accept any claims arising out of such scenarios.

Insurance, if any provided as a part of the service/ product by Glovve.com shall be as per the terms of services of the insuring company. The User shall contact the insurance company directly for any claims or disputes and Glovve.com shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.

HOW DOES CANCELLATION WORK

The Customer agree that the booking made are subject to the cancellation policy set out on the booking page or as communicated to the customers in writing.

WHEN WILL FORCE MAJEURE CONDITIONS APPLY

The user agrees that there can be exceptional circumstances where the service operators like MOVE PARTNERS AND respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route cancellations, etc.

If Glovve.com is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that Glovve.com being an partner for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.

The User agrees that in situations due to any technical or other failure in Glovve.com, services committed earlier may not be provided or may involve substantial modification. In such cases, Glovve.com shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of Glovve.com against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User.

Glovve.com shall not be liable for delays or inabilities in performance or nonperformance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems WITH SHIPPING - AT airlines, rails, buses, or transporters end. In such event, the user affected will be promptly given notice as the situation permits.

Without prejudice to whatever is stated above, the maximum liability on part of Glovve.com arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by Glovve.com for its services.

In no event shall Glovve.com and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Glovve.com website(s) or any other channel . Neither shall Glovve.com be responsible for the delay or inability to use the Glovve.com websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Glovve.com website(s), or otherwise arising out of the use of the Glovve.com website(s), whether based on contract, tort, negligence, strict liability or otherwise.

Glovve.com is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.

WHO IS RESPONSIBLE FOR THE SAFETY OF DATA DOWNLOADED

The User understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the Service is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

Nevertheless, Glovve.com will always make its best endeavors to ensure that the content on its websites or other information channels are free of any virus or such other malwares.

HOW DO WE OBTAIN YOUR FEEDBACK, CONTACT YOU

The User is aware that Glovve.com provides various MOVE services and would like to learn about them, to enhance his / her MOVE experience. The User hereby specifically authorizes Glovve.com to contact the User with offers on various services offered by it through direct mailers, e-mailers, telephone calls, short messaging services (SMS) or any other medium, from time to time. In case that the customer chooses not to be contacted, he /she shall write to Glovve.com for specific exclusion at SERVICE@GLOVVECORP.COM or provide his / her preferences to the respective service provider.

The customers are advised to read and understand the privacy policy of Glovve.com on its website in accordance of which Glovve.com contacts, solicits the user or shares the user's information.

WHAT ARE OUR PROPRIETARY RIGHTS

Glovve.com may provide the User with contents such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws.

The User may use this material only as expressly authorized by Glovve.com and shall not copy, transmit or create derivative works of such material without express authorization.

The User acknowledges and agrees that he/she shall not upload post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary right of a third party, without obtaining the written permission of the owner of such right.

Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.

PERSONAL AND NON-COMMERCIAL USE LIMITATION

Unless otherwise specified, the Glovve.com services are for the User's personal and non - commercial use. The User may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Glovve.com website(s) without the express written approval from Glovve.com.

HOW DO YOU INDEMNIFY US

The User agrees to indemnify, defend and hold harmless Glovve.com and/or its affiliates, their websites and their respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Glovve.com and/or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this agreement.

The user shall be solely and exclusively liable for any breach of any country specific rules and regulations or general code of conduct and Glovve.com cannot be held responsible for the same.

WE HAVE THE RIGHT TO REFUSE YOUR ORDER UNDER CERTAIN CONDITIONS

Glovve.com at its sole discretion reserves the right to not to accept any customer order without assigning any reason thereof. Any contract to provide any service by Glovve.com is not complete until full money towards the service is received from the customer and accepted by Glovve.com.

Without prejudice to the other remedies available to Glovve.com under this agreement, the TOS or under applicable law, Glovve.com may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the website if:

• The user is in breach of this agreement, the TOS and/or the documents it incorporates by reference;
• Glovve.com is unable to verify or authenticate any information provided by the user; or
• Glovve.com believes that the user's actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the website and/or Glovve.com.

Glovve.com may at any time in its sole discretion reinstate suspended users. Once the user have been indefinitely suspended the user shall not register or attempt to register with Glovve.com or use the website in any manner whatsoever until such time that the user is reinstated by Glovve.com.

Notwithstanding the foregoing, if the user breaches this agreement, the TOS or the documents it incorporates by reference, Glovve.com reserves the right to recover any amounts due and owing by the user to Glovve.com and/or the service provider and to take strict legal action as Glovve.com deems necessary.

RIGHT TO CANCELLATION BY GLOVVE IN CASE OF INVALID INFORMATION FROM USER

The User expressly undertakes to provide to Glovve.com only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the User would vitiate this agreement and shall disentitle the User from availing the services from Glovve.com.

In case Glovve.com discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented by him, Glovve.com in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, Glovve.com shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services.

The User unequivocally indemnifies Glovve.com of any such claim or liability and shall not hold Glovve.com responsible for any loss or damage arising out of measures taken by Glovve.com for safeguarding its own interest and that of its genuine customers. This would also include Glovve.com denying/cancelling any bookings on account of suspected fraud transactions.

INTERPRETATION NUMBER AND GENDER

The terms of services herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine, feminine and neuter form. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", 'hereunder" and words of similar import refer to this agreement as a whole.

SEVERABILITY

If any provision of this agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.

HEADINGS

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this agreement, terms of services, notices, or the right to use this website by the User contained herein or any other section or pages of Glovve.com Websites or its partner websites or any provision hereof in any manner whatsoever.

In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any particular Glovve.com website, then these terms shall control.

NO PARTNER RELATIONSHIP

None of the provisions of any agreement, terms of services, notices, or the right to use this website by the User contained herein or any other section or pages of Glovve.com Websites or its partner websites, shall be deemed to constitute a partnership between the User and Glovve.com and no party shall have any authority to bind or shall be deemed to be the partner of the other in any way.

HOW DOES GLOVVE UPDATE THE WEBSITE

User acknowledges that Glovve.com provides services with reasonable diligence and care.

It endeavors its best to ensure that User does not face any inconvenience. However, at some times, the information, software, products, and services included in or available through the Glovve.com websites or other sales channels and ad materials may include inaccuracies or typographical errors which will be immediately corrected as soon as Glovve.com notices them.

Changes are/may be periodically made/added to the information provided such. Glovve.com may make improvements and/or changes in the Glovve.com websites at any time without any notice to the User. Any advice received except through an authorized representative of Glovve.com via the Glovve.com websites should not be relied upon for any decisions.

MODIFICATION OF THESE TERMS OF USE

Glovve.com reserves the right to change the terms, conditions, and notices under which the Glovve.com websites are offered, including but not limited to the charges. The User is responsible for regularly reviewing these terms of services.

JURISDICTION

Glovve.com hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. Glovve.com considers itself and intends to be subject to the jurisdiction only of the courts of Mumbai, Maharashtra, India.

YOUR RESPONSIBILITIES VIS-A-VIS THE AGREEMENT

The User expressly agrees that use of the services is at their sole risk. To the extent Glovve.com acts only as a booking partner on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the standards of services provided by the service providers.

In no circumstances shall Glovve.com be liable for the services provided by the move service provider. The services are provided on an "as is" and "as available" basis. Glovve.com may change the features or functionality of the move services at any time, in their sole discretion, without notice. Glovve.com expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

No advice or information, whether oral or written, which the User obtains from Glovve.com or through the move services shall create any warranty not expressly made herein or in the terms of services of the services. If the User does not agree with any of the terms above, they are advised not to read the material on any of the Glovve.com pages or otherwise use any of the contents, pages, information or any other material provided by Glovve.com.

The sole and exclusive remedy of the User in case of disagreement, in whole or in part, of the user agreement, is to discontinue using the services after notifying Glovve.com in writing.